Frequently Asked Questions

Individuals who satisfy the Company's eligibility requirements and successfully complete the required onboarding, identification, KYC, AML and suitability/appropriateness procedures may be eligible to open an account.

The account-opening process normally involves completing the online application at secure.fxgrow.eu, providing identification and supporting documentation, completing regulatory questionnaires and agreeing to the Company's contractual documentation.

Yes. The Company may decline an application where regulatory, AML/KYC, risk, jurisdictional, eligibility or other legitimate requirements are not satisfied.

No. A trading account must generally be opened and operated by the person or legal entity to whom it belongs, subject to permitted arrangements such as authorized representatives or powers of attorney approved by the Company.

You will normally receive confirmation by email or through your client portal once your application has been approved and your trading account has been created. If additional information is required, we will contact you.

The minimum initial deposit depends on the account type, jurisdiction and applicable account terms. The minimum funding requirement, if any, will be communicated during the account-opening process.

Where supported, you may be able to nominate a beneficiary in accordance with our account terms and applicable law. Beneficiary arrangements may vary by jurisdiction and account type. Please contact Client Support for the relevant procedure.

Use the Forgot Username/Password function on the relevant login page. Follow the instructions sent to your registered email address. If you cannot access your registered email address or continue to experience problems, contact Client Support.

This may indicate that someone has attempted to access your account or initiate a password reset. Do not click suspicious links or share any security codes. Access your account only through the official website, change your password, if necessary, enable available multi-factor authentication, and contact Client Support if you suspect unauthorized access.

Log in to your Client Portal and navigate to the password section. Select the password-change option and follow the instructions. Your new password should be unique and should not be shared with anyone.

The Company may be required to obtain information about a client's knowledge, experience, financial situation and/or investment objectives in order to comply with applicable investor-protection and regulatory requirements.

The Company processes personal information in accordance with applicable data-protection legislation and its Privacy Policy. Information may be processed for account administration, regulatory compliance, security and provision of services.

As a regulated financial-services provider, we are required to collect and verify certain information to comply with applicable laws and regulations, including customer identification, AML/CFT, sanctions, suitability/appropriateness, risk-management and client-protection requirements. We also use this information to determine whether our services are appropriate for you.

Contact Client Support or submit the relevant request through your client portal. Depending on the change, you may be required to provide supporting documentation, such as a new identity document, proof of address or legal evidence of a name change.

MiFID II requires investment firms to obtain specific information about clients so that they can meet regulatory obligations concerning client classification, appropriateness/suitability, investor protection, transparency and record keeping. The information helps us determine whether particular investment services or products are appropriate or suitable for you, where applicable.

Depending on the service and your client classification, you may be asked to provide information concerning:

• Your investment knowledge and experience
• Your financial situation
• Your investment objectives
• Your risk tolerance
• Your ability to bear losses
• Your trading activity
• Other information required under applicable regulatory rules

If a National Client Identifier (NCI), Legal Entity Identifier (LEI) or other regulatory identifier is required for your circumstances, you should provide it where applicable. If you do not have one, contact Client Support before completing your application so that we can determine what information or alternative identifier is required.

You should disclose all nationalities you hold when requested during the account-opening process. You may be asked to provide valid identification for one or more of your nationalities, depending on applicable regulatory and verification requirements.

KYC ("Know Your Customer") procedures help the Company comply with applicable laws and regulations relating to customer identification, financial crime prevention and AML/CFT requirements.

The Company may need to establish the origin of funds used for investment purposes and may request supporting documentation where required by its AML/CFT procedures.

The Company may conduct ongoing monitoring and periodic reviews. Additional information may therefore be requested when required by law, regulation, risk assessments or changes in a client's circumstances.

You will generally need to provide:

• Valid government-issued identification
• Proof of residential address
• Information regarding your employment and financial circumstances
• Information concerning your trading experience and knowledge
• Any additional information or documents required for regulatory or due-diligence purposes

Additional documentation may be requested depending on your circumstances and applicable regulatory requirements.

Acceptable proof-of-address documents may include:

• Recent utility bills
• Bank or credit-card statements
• Government-issued correspondence
• Tax or residency documents
• Valid rental or lease agreements
• Other official documents showing your full name and residential address

Documents should generally be recent, legible and issued by a reliable source. Specific requirements may vary by jurisdiction.

This depends on the document and our verification requirements. In some circumstances, an identity document showing your current residential address may satisfy both requirements. However, we may request a separate proof-of-address document where necessary.

Commonly accepted identification documents include:

• Valid passport
• National identity card
• Government-issued identity document; or
• Other acceptable government-issued identification

The document must normally be valid, clearly legible and contain sufficient information to verify your identity.

Documents in languages other than English may be accepted depending on our verification procedures and jurisdictional requirements. We may request a certified translation or additional documentation if we are unable to verify the information provided.

A rental or lease agreement may be accepted as proof of residential address if it meets our verification requirements. If your bank statements show a different address, we may request additional evidence confirming your actual residential address.

The fastest way to provide us with supporting documentation is via the secure site: Log in and follow the instructions to upload your documents.

You can also email or mail us your documentation:

Email: info@fxgrow.eu

Growell Capital LTD is a financial services firm providing investment and/or ancillary services in financial instruments, including Forex and Contracts for Difference (CFDs), subject to the services and instruments permitted under its regulatory authorization.

Yes. Growell Capital LTD is authorized and regulated by the Cyprus Securities and Exchange Commission ("CySEC") as a Cyprus Investment Firm ("CIF"), under license number 214/13. Clients should verify the firm's regulatory status through the regulator's official register.

Depending on the client's eligibility and the Company's authorization, services may include reception and transmission of orders, execution of orders, dealing on own account, investment research and other permitted investment or ancillary services.

Unless expressly agreed and authorized, the Company generally provides execution-related or non-advisory services. Clients should not consider general market information, educational material or communications as personalized investment advice.

Where applicable, eligible clients of a Cyprus Investment Firm may benefit from the Investor Compensation Fund ("ICF"), subject to the statutory eligibility criteria and limitations. The ICF exists to protect covered claims where the applicable conditions are satisfied.

No. The ICF is not insurance against normal trading losses or unsuccessful investments. Its purpose and coverage are subject to the applicable statutory framework and eligibility requirements.

Clients should first submit their complaint directly to Growell Capital LTD through the Company's official complaints procedure at www.fxgrow.eu.

The Company will acknowledge complaints and handle them in accordance with applicable regulatory requirements. CySEC states that CIFs are required to acknowledge complaints in writing within five days and generally provide a written response within two months, subject to the applicable extension rules.

If a client remains dissatisfied, or does not receive a response within the applicable timeframe, the client may have the right to refer the matter to the Financial Ombudsman, subject to the relevant eligibility and procedural requirements. CySEC itself does not have restitution powers for individual complaints.

MiFID II is the European Union's regulatory framework governing investment services and financial markets. It establishes requirements designed to strengthen investor protection, market transparency, conduct of business and regulatory oversight.

The instruments available may include Forex currency pairs, indices, commodities, shares, cryptocurrencies or other CFDs, depending on the Company's current product offering and regulatory restrictions.

Forex trading involves buying one currency and selling another. Currency pairs are quoted relative to each other, such as EUR/USD.

A Contract for Difference ("CFD") is a leveraged derivative that allows a client to speculate on changes in the price of an underlying asset without owning the underlying asset itself.

Generally, no. Trading a CFD does not give the client ownership of the underlying asset.

Leverage allows a client to control a position with a smaller amount of capital than would otherwise be required. It can increase both potential gains and potential losses.

Yes. Forex and CFD trading involve significant risk. Leverage can magnify losses, and clients may lose money rapidly. Retail clients are subject to applicable regulatory protections, including requirements concerning leverage, margin close-out and negative balance protection where applicable.

For retail CFD clients subject to the applicable negative-balance-protection requirements, the client's aggregate liability for CFDs is limited to the funds in the relevant CFD trading account, subject to the applicable regulatory framework and contractual terms.

A pip is a standardized unit used to measure changes in the exchange rate of a currency pair. The monetary value of a pip depends on the instrument, position size and account currency.

A lot represents the trading volume of a position. The monetary value of a lot varies depending on the financial instrument and contract specifications.

The spread is the difference between the bid and ask price of an instrument. It represents one of the potential costs associated with trading.

A commission is a fee charged by the Company for certain transactions or account types. Applicable commissions are disclosed before or in connection with the relevant service.

When applicable, positions held overnight may incur financing or swap charges. The applicable rates and methodology are disclosed in the Company's trading conditions.

A swap is an overnight financing adjustment that may be credited to or debited from an open position depending on the instrument, direction of the trade and applicable financing rates.

Yes. Spreads, financing rates and other trading costs may vary depending on market conditions, liquidity, instrument specifications and the Company's applicable terms.

Orders are executed in accordance with the Company's Order Execution Policy and applicable terms. Execution may depend on market liquidity, available prices, market conditions and the type of order submitted.

Market execution means that an order is executed at the best available price under prevailing market conditions, rather than necessarily at the exact price displayed when the order was submitted.

Slippage occurs when an order is executed at a price different from the price observed or requested when the order was submitted. It may occur during periods of volatility, low liquidity or rapid price movements.

An order may be rejected or unable to be executed for legitimate reasons, including insufficient margin, unavailable liquidity, market conditions, technical issues or restrictions applicable to the instrument or account.

No. A stop-loss order is intended to limit potential losses but does not necessarily guarantee execution at the specified price, particularly during market gaps or periods of extreme volatility, unless the specific product expressly provides such protection.

Best execution refers to the Company's obligation to take all sufficient steps to obtain the best possible result for the client, taking into account applicable execution factors and the circumstances of the order, in accordance with the Company's Order Execution Policy.

Margin is the amount of funds required to open and maintain a leveraged position.

If the available margin falls below applicable requirements, positions may be subject to restriction or closure in accordance with the Company's terms and applicable regulatory requirements.

Margin close-out is a mechanism under which open positions may be closed when an account's margin level reaches the applicable regulatory or contractual threshold. Retail CFD clients are subject to specific regulatory margin close-out requirements.

Leverage is subject to the client's classification, applicable regulatory requirements, instrument restrictions and the Company's policies. Retail clients cannot simply select leverage exceeding applicable regulatory limits.

Minimum and maximum trade sizes depend on the financial instrument, account type, trading platform and applicable trading conditions. The applicable minimum and maximum volumes are displayed on the trading platform or are available from our Client Support team.

This may be possible subject to the Company's procedures, account types and regulatory requirements. The Company may request an explanation for multiple accounts where appropriate.

Client categorization determines the regulatory classification applicable to a client and the level of investor protection associated with that classification.

Depending on the applicable regulatory framework, clients may be categorized as Retail Clients, Professional Clients or Eligible Counterparties.

A Retail Client generally receives the highest level of regulatory protection available under the applicable framework, including specific protections applicable to retail CFD trading.

Potentially, subject to meeting the applicable regulatory criteria and successfully completing the Company's assessment and approval process. Professional classification may result in the loss or reduction of certain retail investor protections.

A client may request a change where permitted. The Company will assess the request against the applicable regulatory requirements before approving any change.

You can open a demo account by completing the online demo-account registration form on our website. You will be asked to provide basic information and select your preferred trading platform and account settings. Once registration is completed, your demo-account login details will be provided to you.

Demo-account availability depends on the account type and our applicable terms. Unless otherwise stated, demo accounts remain available for the period specified when the account is opened. We may close or deactivate inactive demo accounts in accordance with our terms.

Yes, subject to our account-opening procedures and applicable limits. Multiple demo accounts may be useful if you wish to test different platforms, strategies, instruments, or account conditions.

No. Demo-account funds are entirely virtual and have no monetary value. They cannot be withdrawn, transferred, converted into real funds, or used for payments.

A demo account uses virtual funds and is designed for practice, education and testing trading strategies. A live account involves real money and real trading risk. Although demo accounts are intended to replicate live-market conditions as closely as reasonably possible, execution, liquidity, spreads, slippage and other trading conditions may differ from those experienced on a live account.

The initial virtual balance depends on the demo-account configuration selected when the account is opened. Where supported, you may request or select a different virtual balance. Demo funds have no cash value and cannot be withdrawn.

Any applicable inactivity or dormant-account fees are disclosed in our applicable Terms and Conditions and fee schedule. If no inactivity fee applies to your account type, you will not be charged such a fee.

You can request closure of your trading account by contacting Client Support or submitting an account-closure request through the applicable client portal. Before closure, all open positions should normally be closed and any outstanding obligations settled.

We do not charge an account-closure fee unless otherwise specified in the applicable fee schedule or contractual terms. Any outstanding charges or obligations remain payable following an account-closure request.

Where offered, you can request a demo account that replicates the conditions of our RAW Spread account. Availability may depend on your jurisdiction and the products and platforms available to you.

Yes. RAW Spread accounts generally provide access to tighter, market-based spreads, while a Standard account may incorporate the broker's markup into the spread. The exact spreads depend on market conditions, liquidity, instrument and account type.

A commission may apply to trades executed through a RAW Spread account. The applicable commission rate and calculation method are disclosed before or when you open the account and are available in our current fee schedule.

Subject to eligibility, you may request a change between account types. Certain restrictions may apply, and you may need to open a new account rather than convert an existing account. Contact Client Support for the applicable procedure.

No. You should not allow another person to use your trading credentials or trade on your behalf.

You may request an additional trading account through your client portal or by contacting Client Support. Additional accounts are subject to eligibility requirements and our internal approval and verification procedures.

Where available, VPS services may be offered either directly or through an approved third-party provider. Availability, pricing and eligibility depend on the applicable account type and current service offering.

RAW Spread accounts are available on the MetaTrader 5 trading platform specified for that account type.

We offer MetaTrader 5 accounts according to the account types available to clients.

Download the relevant MetaTrader application, select our trading server, and enter the login credentials provided when your trading account was opened. If you experience difficulties connecting, please contact Client Support.

Third-party connectivity depends on the software provider and the functionality supported by MetaTrader 5. You should only connect software from providers you trust and should carefully review the permissions and risks associated with third-party applications.

You can install compatible Expert Advisors (EAs) and custom indicators through the MetaTrader 5 platform. Installation normally involves placing the relevant files in the appropriate MetaTrader directory and restarting the platform. Ensure that any EA or indicator you use comes from a trusted source and understand that automated trading can result in significant losses.

Third-party payments may be restricted or rejected depending on the Company's policies and applicable AML requirements. Clients should use payment methods and accounts permitted by the Company.

Available funding methods may include bank transfer, payment cards and other payment methods supported by the Company. Available methods depend on the client's jurisdiction and account.

Processing times vary depending on the payment method, financial institution and any required compliance checks.

Withdrawal requests can normally be submitted through the Company's authorized client portal. Additional verification may be required before processing.

Subject to applicable terms, regulatory requirements, open-position obligations, outstanding charges and AML/KYC requirements, clients may request withdrawal of available funds.

A withdrawal may require additional verification or review, including KYC/AML checks, payment-method verification, reconciliation or investigation of unusual activity. The Company will process legitimate withdrawal requests in accordance with its applicable procedures.

Third-party withdrawals may be restricted or prohibited except where specifically permitted and appropriately verified.

Client funds are handled in accordance with applicable regulatory requirements and the Company's Client Money/Safeguarding procedures. Where applicable, retail client funds are maintained separately from the Company's own funds in accordance with the applicable client-money requirements.